IMAP not Working


I want to use the feature wherein a support ticket will be automatically created when an email is sent to a designated email address.

I followed the instructions in the Documentation and still no success.

When I manually try to get info on the inbox (Tickets by Email > Manage IMAP accounts > email icon), it shows the loading icon, then it disappears after a while.

I checked the Maian IMAP logs and found this => Action/Info: Fatal error, could not connect to mailbox

I tried to access my IMAP inbox via my own PHP script and it worked. So the problem is not with my IMAP inbox but maybe a bug in the helpdesk?

I'm using version 4.3 of the software (paid under a different account).

Hope someone can help.