Community Forum
Please read the intro before joining/posting. Thank you.
If you have questions about our software, chances are this forum has the answers.
You'll need to register before you can post on the forum to ask your question or to answer another one. A reply will be posted to each and every question that is asked so there is no need to double post or bump your post. We'll do our best to answer promptly, but in some cases it may take a day or two. If you bump your post, it may be removed. Bear with us and we'll get your question answered quickly.
Here are a few tips to help you to get your questions answered more rapidly.
IMPORTANT: Posts in English only. We don't employ translators and we'll be unable to understand your message properly and will probably delete it.
SOFTWARE: Each software has it's own forum. Software here is NOT supported. Posts about this software will be deleted. Supported software questions ONLY please.
SEARCH: Use the search option to see if your question has been answered on the forum before now or if there is an answer in the documentation of your software.
PERSONAL SUPPORT: If you have purchased a commercial version of any software, using the contact option at the licence centre ensures a faster response.
AUTO DELETION: Accounts older than 5 days, with no posts or topics, are automatically deleted. Only register if you are thinking of posting.
LINKS: Any links posted are not clickable (to deter spammers) and must be copied / pasted into your browser address bar.
Index Search Register Login
You are not logged in.
- Topic Active | Unanswered
Concurrent Email Notifications Not DeliveredPosts in the Maian Support forum by mbauer
|
mbauer 27-08-2020 18:20:25 Hello David, I hope all is well with you and your family. Our daily ticket volume has grown exponentially over the past year. Increasingly, we have multiple tickets being opened or a new ticket and a admin reply at the same time. When this happens, only one of the email notifications is delivered. For example, we had a end-user open Ticket #20308 at 12:33pm. At the same time, a technician replied to Ticket #20161. The email notification for Ticket #20308 was delivered but was not delivered for #20161. Do you have any idea what would cause this? I setup a fresh test install on another server and was able to reproduce the issue. Thank you in advance for your assistance! Mike Bauer |