Community Forum

Please read the intro before joining/posting. Thank you.

If you have questions about our software, chances are this forum has the answers.

You'll need to register before you can post on the forum to ask your question or to answer another one. A reply will be posted to each and every question that is asked so there is no need to double post or bump your post. We'll do our best to answer promptly, but in some cases it may take a day or two. If you bump your post, it may be removed. Bear with us and we'll get your question answered quickly.

Here are a few tips to help you to get your questions answered more rapidly.

IMPORTANT: Posts in English only. We don't employ translators and we'll be unable to understand your message properly and will probably delete it.
SOFTWARE: Each software has it's own forum. Software here is NOT supported. Posts about this software will be deleted. Supported software questions ONLY please.
SEARCH: Use the search option to see if your question has been answered on the forum before now or if there is an answer in the documentation of your software.
PERSONAL SUPPORT: If you have purchased a commercial version of any software, using the contact option at the licence centre ensures a faster response.
AUTO DELETION: Accounts older than 5 days, with no posts or topics, are automatically deleted. Only register if you are thinking of posting.
LINKS: Any links posted are not clickable (to deter spammers) and must be copied / pasted into your browser address bar.

            

You are not logged in.

PRODUCT SPECIALISTPosts in the Maian Support forum by gina
gina
21-09-2020 11:05:29

Hi,

I am looking for someone who can answer me the following questions. We are looking for a new ticketing system with the following  features:

1. Link Tickets (update 1 ticket and the other linked tickets will automatically send the same update as well to the customers) -
2. Customer Survey - can this be changed to surveys every response?
3. On-Hold State  (stop the clock/timer for a certain ticket if put on On-Hold state) 
4. Reactivation of tickets ( tickets will be active after a certain number of hours) --
5. Automated ticket reassignment
6. Agent Status (break, lunch or available) - If agent is on break/lunch, he will not receive a ticket
7. Multiple TO Addresses
8. Phone Support - Please elaborate how this works in your system (if you can provide demo link specific to this one, it would be great)
9. Customer Profile in the ticket (shows past tickets and  CSAT or a note about the customer) -
10. Automate repetitive tasks (such as escalation)

100% Free SoftwareSoftware Versions, Development, Docs & UpgradesHostingNewsletter
Made with in the U.K & Hong Kong

Free PHP Scripts / Responsive PHP Scripts / Lightweight PHP Scripts / White Label PHP Scripts