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Admin Area IssuePosts in the Maian Support forum by IamKangy
02-12-2020 03:15:24

I have an issue with my admin area and not sure how to fix it.

I login and it fails. All information is correct. This is the same for all my team. This also occurs on all browsers.

However, if we check the Remember me box it then logs us in just fine. Obviously, we don't want to be constantly logged in for Privacy reason. Have you come across this issue before or any ideas on how to fix it.


02-12-2020 12:25:15

All my settings have been running on this website correctly for years.

I am also about to start using this same support for a new website and installed it last night and no issues with logging in like with the website issue mentioned above.

I will have a look at sessions and see if that fixes it. I don't want to do a clean install as I will lose all my settings and tickets and accounts already there.

Note: This was looked at by my server admin and no issues there either.

03-12-2020 09:03:13

This is already on a sub-domain, so are you suggestion do another install on another sub-domain?

05-12-2020 12:46:41

I also had it suggested to mention to you that I am on a VPS and various sites on the same server with the same IP are using this software with no issues like I am having on this domain. So they highly doubt a session issue is a problem.

07-12-2020 07:52:12

Nothing in support logs, but I will check server logs and see if anything there.

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