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- Topic Active | Unanswered
IMAP not WorkingPosts in the Maian Support forum by paolo
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paolo 24-09-2021 12:52:15 Hi, I want to use the feature wherein a support ticket will be automatically created when an email is sent to a designated email address. I followed the instructions in the Documentation and still no success. When I manually try to get info on the inbox (Tickets by Email > Manage IMAP accounts > email icon), it shows the loading icon, then it disappears after a while. I checked the Maian IMAP logs and found this => Action/Info: Fatal error, could not connect to mailbox I tried to access my IMAP inbox via my own PHP script and it worked. So the problem is not with my IMAP inbox but maybe a bug in the helpdesk? I'm using version 4.3 of the software (paid under a different account). Hope someone can help. Thanks, |
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paolo 28-09-2021 15:57:30 Hi David, Thanks for responding. I downloaded the latest zip for version 4.3. I was able to find admin/control/system/_ajax.php but not admin/content/js/ops.js. Where can I find this file? |
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paolo 28-09-2021 16:44:52 Hmmm I'm not seeing a content folder in the admin folder? |
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paolo 29-09-2021 16:13:37 I updated the 2 files then tried again. But still nothing, or rather I got this jquery error: jquery.ibox.js:220 Uncaught TypeError: Cannot read properties of null (reading 'offsetHeight') |