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IMAP not WorkingPosts in the Maian Support forum by paolo
24-09-2021 12:52:15


I want to use the feature wherein a support ticket will be automatically created when an email is sent to a designated email address.

I followed the instructions in the Documentation and still no success.

When I manually try to get info on the inbox (Tickets by Email > Manage IMAP accounts > email icon), it shows the loading icon, then it disappears after a while.

I checked the Maian IMAP logs and found this => Action/Info: Fatal error, could not connect to mailbox

I tried to access my IMAP inbox via my own PHP script and it worked. So the problem is not with my IMAP inbox but maybe a bug in the helpdesk?

I'm using version 4.3 of the software (paid under a different account).

Hope someone can help.


28-09-2021 15:57:30

Hi David,

Thanks for responding.

I downloaded the latest zip for version 4.3. I was able to find admin/control/system/_ajax.php but not admin/content/js/ops.js. Where can I find this file?

28-09-2021 16:44:52

Hmmm I'm not seeing a content folder in the admin folder?

29-09-2021 16:13:37

I updated the 2 files then tried again. But still nothing, or rather I got this jquery error:

jquery.ibox.js:220 Uncaught TypeError: Cannot read properties of null (reading 'offsetHeight')
    at Object.reposition (jquery.ibox.js:220)
    at Object.html (jquery.ibox.js:125)
    at XMLHttpRequest._pub.http.onreadystatechange (jquery.ibox.js:811)

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