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Legacy Version Posts not Falling Back to BB CodePosts in the Maian Support forum by mbauer
mbauer
21-07-2022 21:33:53

Hello,

We are running version 4.5 and have found that legacy version posts are not falling back to BB Code with the with WYSIWYG editor enabled. There is no formatting for legacy version posts and they are very hard to read. Disabling the WYSIWYG editor restores the formatting for legacy version posts. Please advise what we can do to fix this.

Thanks!

Mike

maiandavid
22-07-2022 00:32:19

Hi Mike,

Can you give me an example of a post that doesn't fall back? What content is in the post? Is there BB code in the posts?

David.

David - Lead Developer/Programmer
www.maianmedia.com
mbauer
22-07-2022 12:50:28

A lot of times we copy and paste emails and other information into our tickets. Usually it would appear similar to:

From: Mike Doe
Sent: Thursday, July 21, 2022 11:35 AM
To: John Doe <jdoe@gmail.com>
Cc: Victor Doe <vdoe@gmail.com>
Subject: Printer ETA
Importance: High

John,

The ETA of the printer is 7/22/2022.

Thanks.

Mike Doe

With with WYSIWYG editor enabled, it looks like this with no formatting:

From: Mike Doe Sent: Thursday, July 21, 2022 11:35 AM To: John Doe Cc: Victor Doe Subject: Printer ETA Importance: High Stephanie, The ETA of the printer is 7/22/2022. Thanks. Mike Doe

The formatting is restored if I turn off the WYSIWYG editor.

maiandavid
22-07-2022 17:44:48

It only falls back to bbcode if it detects bbcode in the post. If you just copy and paste into the wysiwyg editor you will have to format it using the controls.

David - Lead Developer/Programmer
www.maianmedia.com
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