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base64 Images Not Working for New TicketsPosts in the Maian Support forum by mbauer
20-04-2023 18:26:52

Hello David,

We are running version 4.5 and really like the addition of the WYSIWYG editor. We are having an issue when users paste base64 images when creating a new ticket. It shows in the editor on their side but does not show up in the Admin Portal after the ticket has been submitted. The image does show up in the email notification we receive but the ticket is blank in the Admin Portal if they only paste a screenshot. This does not happen with ticket replies. Please advise what we can do to fix this.



22-04-2023 05:17:49

Hi Mike,

Can you give me examples of what is being pasted? Base64 is not allowed by default for users, so did you change the user wysiwyg settings in anyway?

David - Lead Developer/Programmer
26-04-2023 14:30:56

My apologies for the slow response. Our users are taking screenshots of error messages, etc. with the Windows Snipping Tool and pasting them into the WYSIWYG editor. For new tickets, they display in the editor but don't actually get saved which results in us receiving a blank ticket. The images display if they are replying to a ticket. We have not made any changes to the editor settings.

27-04-2023 01:33:57

They should add images as attachments, not paste them into the editor. The editor doesn't support image pasting for users, which is probably the issue. The image is being stripped on submit. You can enable img tags for users to see if that works.

1. Open the 'control/classes/system/class.tags.php' file
2. Add the 'img' tag into the 'ALLOWED_VIS_TAGS' constant (same as ALLOWED_TAGS above)

Ideally they should just submit files as attachments.

David - Lead Developer/Programmer
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