Frequently Asked Questions
Below are a few popular questions with answers.
Does any of your software contain ads or spyware?No, absolutely not.
Does my commercial licence work with sub domains?Yes, please see this guide.
Does your software work on tablets / mobiles?All new software is built to be responsive for tablets / mobiles. Older software will be updated, so please refer to the relevant website.
Does your software work on Windows and Apache servers?Yes, it will run on both platforms.
Does your software work with PHPXX?Please check the software website and the system requirements for supported versions.
How do I generate a licence for your software?Please log into the licence centre and follow the instructions.
Why should I buy any commercial software from you?Firstly, our support is pretty good. You'll get a reply from us quickly, even at the weekend. Second, unlike other software companies who outsource work, you are in contact with the developers directly. Issues are fixed in minutes, rather than days or months.
And third, we like to think we offer great value for money. All future upgrades are free.
How often does your software get updated?We try to do a few updates a year, but it depends on feature requests and feedback. It can be a few months in between updates, hence the reason we offer the perpetual licence.
How much does it cost to upgrade your software?Nothing, all upgrades are free of charge and have been for years.
How secure is your software?We like to think very secure. All Maian Media software and websites are regularly pen tested, which involves an extensive 3 day penetration test for vulnerabilities. If you do hear of or find an exploit in our software, please let us know and we'll update it. In general, all security issues are fixed within 24hrs of them being reported to us.
Can I remove the copyright notices in the software?Yes, please see the licence page for more info or the relevant software website.
Can I resell or rebrand the software?Yes, if a white label licence is available. Check the relevant software website.
Can you recommend a good hosting company for your software?There are many good hosts and a few that offer the required services can be found here.
Do you offer software installation services?Yes, please see the installation service on the relevant software website.
Are older versions of your software available?All older versions of our software have been discontinued and are no longer supported. If you require an older version, you can contact us, but we can't promise we'll make it available.
What guarantees do you offer when using your software?There are no guarantees. All software is a work in progress and may contain small bugs. You use them at your own risk as you do any software. We would encourage anyone who finds a bug to report it to us as soon as possible. Thanks.
Can I hire you to do custom programming work?Yes. Please contact us with more details on the kind of work you require and we'll get back to you. We can't always guarantee we can help, it depends on our current workload and the turnaround time you are looking for.
I need to submit a support ticket. Where's the link?A support ticket system isn't currently available. Please see the support options here.
If I pay a donation to remove the copyright, can I rebrand the software and sell it as my own?No. Should you wish to rebrand any software, please contact us or check the relevant software website for a white label licence.
What does Maian mean?A maian is a member of the spider crab family as far as we know. More info about this site can be found here.
Can you keep me informed of new software releases?Please subscribe to our RSS Feed if you wish to be kept informed of general news or updates OR subscribe to our newsletter.
Are you interested in partnerships and promoting your software?Yes, please contact us if you have something in mind.
How long has Maian Media been trading and what guarantee do I have you won't go out of business?Maian Media is a trading name of Voyager Web Design UK, our main UK business. We divide our time between the UK and Hong Kong. We have been in business now for 17 years and some of our PHP scripts (albeit in much older versions) has been around for 24 years. Maian Media has been online for 20 years and was originally Maian Script World. As with any business guarantees, nothing is promised. We could win the lottery tomorrow. :)