MAIAN MEDIA

David, I'm thinking, that nomicool means to move from domain.ext/helpdesk/ to just domain.ext

Hmmm. Odd indeed.
It happened to both the ones I had set up, different domains, and servers.
Wonder if there's some sort of server caching on some servers, that could cause this?

Indeed so.
That was why I had asked David about a caching on the software, but he said there was none, which makes this even stranger, to me.

I too, had this issue, and have you cleared your browser's cache?
I had, but it did not appear to work for me, until I ended up busy, then checked a couple days later, and there was the new departments, in the drop down.
I'm starting to think if could be a server caching issue, now that someone else is having this issue.

Funny, after few days, it appeared in the drop down list. Maybe a caching issue?
If so, may need way to clear the helpdesk's cache after making such changes.
After all, it did not show even on browsers that never opened the site at all, until now.

Is there a way, to set a link, to open new ticket, using specific department?

I created a new department, set to visible on all days, yet not visible.
No idea why it will not show when try to open new ticket on a client account.

Premium Hosting Signup
Manual Assign: No • Visible: Yes

Any idea why it will not show?

Ok David, here's an odd one for you.
On my web host, I'd like to ditch the old contact form I had, where the client would fill out the fields I had, then submit, to do a Premium Hosting signup.
I'd like it to be in the support site, instead.

However, not too sure how would do that.
I'd like to know, if maybe make a department (Premium Hosting Signup) and set it to not be seen, unless it's called directly via a link (Would be the link PayPal sends to after payment).
There, they'd file a ticket, and enter the info required, (Domain, PayPal invoice #, plan chose, etc.) and submit it.

However, would only be readable by the admin account, if possible.
How would I set that up?

In the database, under the Settings table, you need to look at and replace the paths for everything.
Use phpMyAdmin to do this, and should be able to change and get it working easily.

I'd like to be able to email the clients, of changes to the support system.
However, there's no option to do so.
I'd like to see this added, if can.

Thank you.
I dabble a bit in css and php.
I used to code a lot for SMF forums (mods and themes) and now do for ElkArte forums.
Been doing forums since 2007, and some design work, too.
It is a pain, especially when trying to keep responsive, I can tell you that! LOL

This thread is for people to post screenshots of their Maian Support helpdesk.
Please be sure to follow normal forum rules, and that your helpdesk is not for a site that may go against Terms of Service, and does not contain anything offensive.

This thread is so that we users of Maian Support, can show others how we have worked design, as well as other tweaks that make our helpdesks ours.

To start, this one is for my web host support. http://www.avalonwh.info/

First image, is the main page when people come to the site.
I do not use the FAQ, as I have a Knowledge base in my community forum, so I replaced it on main page, with a login form.

I have also themed out the admin section, so they both now match the main web host site better.

Hope all like how it looks.

I'd love to see a pinned thread, where people could post links and screenshots of their work on their helpdesks.
I've done some work on mine, and would love to get input on what people think.

Very nice! Thank you for thinking of my idea.

On a further note, I'm disabled with no income, and run a web host that just pays for itself, so I won't be able to buy a license, which is why doing what can to the helpdesk free version I can. Thank you so very much for the best helpdesk program available. The responsive design is the main reason I chose this one, and loving the simplicity of working it.

Keep up the great work, and I'll be sure to pass along the word on this product.

Ah, okay, that is sort of what figured, but had to be sure.
Thank you!

Thank you, and I have found another way to remove, you may not have thought of: control/header.php

$tpl->assign('TITLE', ($title ? mswSafeDisplay($title) . ': ' : '') . str_replace('{website}', mswSafeDisplay($SETTINGS->website), $msg_header) . (LICENCE_VER != 'unlocked' ? ' (' . $msg_script18 . ' ' . $msg_script . ')' : '') . (LICENCE_VER != 'unlocked' ? ' - Free Version' : ''));

To:

$tpl->assign('TITLE', ($title ? mswSafeDisplay($title) . ': ' : '') . str_replace('{website}', mswSafeDisplay($SETTINGS->website), $msg_header));

Sorry if had sounded a bit out of sorts on this. I just found it strange, but, in a sense, not really that bad an idea, that I could use on a project I'm working on.

Okay, I have no issues with leaving copyright an all.
However, I do find it rather strange to have this in the page titles: (Powered by Helpdesk) - Free Version
Is there a way to edit that out of the titles?
I mean, I totally understand keeping the copyright and links in the free version, but in the title, is just not right, in my honest opinion.
I help code (voluntarily) for a free forum software, and we do not have anything like that added to the titles of people's sites that use the forum.
Thank you.

Okay, in setting up, one of my people set up a client account, and I'd like to know if there's a way to just switch that account to a staff account.
This way, would not have to make a new account.

Thank you.