As a small business owner running a Web Design, Development and Management website we need to have a reliable and efficient ticketing support system. I have been using Maian Support on various sites for many years now. There are not very many decent ticketing systems that do what it says it does these days. Maian Support does everything it says it does and a free version is also available which is perfect so anyone can use. However, we purchased the system a long time ago and it was the best business decision we ever made.

The support and help given by David is always speedy, polite and professional. I have had to make contact several times and nothing is ever too small or too big to help with. As a small business owner I would like to fully recommend the Maian Support system for anyone needing a support system. Thank you to David for all his work and continued help over the years since purchasing this system.

Zac Drayson, Hydra Web Services, Founder & CEO

I just wanted to let you know that I`ve been showing off the Support tool to senior managers in the charity I work for. They are very impressed with it. They liked its simplicity and how clean it looked and simple to use. So I thought I should share their positiveness with your brilliant work, at a sensible price, which I believe will make a big difference to the way this little charity will manage a number of issues it has, so thank you.

Mike Foston

Its the fact that it is super easy to learn, it executes superfast, and it works off your phone. I could sing its praises all day, but instead, I'd urge anyone looking into email marketing to give this a try.

Victor M. Perez

It was very easy to install and no bugs l have seen so far and l personally love it, especially how support keeps in touch.

For the price l bought it for, it is worthy far much more than scripts that are sold for $250 or so.

So keep up the good work and developing it.

Crispen

We've looked at using the big brand providers of email processing before but you notice their free offerings don't include the features you want and the paid options are too expensive for companies dipping their toes into the water of marketing in this way.

We wanted the ability to auto schedule an email to go out a week or so after the initial sign up and the Maian Responder does it for us. Its configurable enough for us to set it up to use a verified, DKIM enabled, SPF enabled, google SMTP service so we have the best hopes of getting the mail to it's intended recipient and our potential customers aren't confused about who is sending it, because it's coming from us, not a third party domain sending on behalf of us.

The free service enabled us to confirm it would work for us but we then had no hesitation in paying the low cost to help Maian develop the software further.

Tony B - Mobunti Limited

I am a complete newbie to php ticket support applications....it is not part of my job and I am not even a programmer. So when my partners told me to get a ticket support system up and running, with a "just make it happen" attitude, I was a bit overwhelmed.

Lucky for me I stumbled onto Maian Support and found David Ian Bennett. I do not know if Maian is a good support system or not, it does not really matter.

What I do know is that David offers the best support and services I have ever received. I have asked him endless questions (some of them really stupid) and he never gives up....his patience is endless.

I do not know David, we have never met and I have never spoken to him on the phone. For me, David is just a guy who really does give you "a helping hand" when you need it.

Kudos to you David, you deserve it!

Pakapaka (MaianMedia Forums)

I absolutely love your script. The ease of setting up the front-end and installing my own cards could not be easier.

Ron Cowart

This is EXACTLY what i was looking for

Chris Monereau

Over the past year-and-a-half I've been actively looking for a free or reasonably priced self-hosted autoresponder solution. I came across many... from free to paid, from Wordpress plugins to self-installed scripts. They were either too expensive for my tastes, quite buggy or flat out did not perform in a reliable manner. Eventually, I somehow stumbled across Maian Responder.

This self-hosted autoresponder installs in a straight forward manner and has an easy to use front-end interface. Functionally simple without too many bells and whistles and it works fantastic. In addition, David's support is second to none.

Jerry Higgins

You guys really nailed it with the tickets becoming disputes. Really clever. As far as I know, not a single Help Desk app has this feature and it is exactly what I was looking for. I found you through specific search engines searches. I went through a dozen trials of big name Help Desk SaaS services and none of them supported sharing a ticket between two customers. Your niche market is not limited to gaming sites, but more importantly to e-commerce marketplaces like myself where you can easily have daily disputes between buyers and sellers. I am glad I found your company and will sure stick around for along time to come.

Hamada