You guys really nailed it with the tickets becoming disputes. Really clever. As far as I know, not a single Help Desk app has this feature and it is exactly what I was looking for. I found you through specific search engines searches. I went through a dozen trials of big name Help Desk SaaS services and none of them supported sharing a ticket between two customers. Your niche market is not limited to gaming sites, but more importantly to e-commerce marketplaces like myself where you can easily have daily disputes between buyers and sellers. I am glad I found your company and will sure stick around for along time to come.

Hamada

I've worked with a multitude of bulk email programs over the past 6 years and they all have their pros and cons. There didn't seem to be one that could do it all for me and some are so convoluted I just never got started or I spent loads of hours setting them up only to find out I needed to buy something before I could send 1000's of emails.

Maian Responder is self-hosted, feature packed yet simple to use and once you have installed and setup the system (which is very easy) you can fire away emails without worrying about escalating costs or email limits. Obviously, managing your own reputation carefully is a prerequisite but any legitimate email sender will understand this and not expect software to compensate for reckless email spamming.

Used in conjunction with Amazon's SES as your SMTP you can happily send 2000 emails a day (for FREE) without worrying about a thing.

If you are sick of hunting for a decent self-hosted option, buy Maian Responder and start marketing instead of cobbling together bad solutions.

Julio Graham (Managing Director - Olive Professional Services Ltd)

I must record my congratulations to you on producing such a magnificent piece of software. Although it is very comprehensive and powerful offering countless facilities, it still retains a very user-friendly and intuitive interface for the administrator.

Earlier this year I was searching for a shopping cart so that I could implement e-shopping for some of our clients' websites. When I stumbled across Maian Cart version-1 I was impressed, but as soon as I discovered that version-2 was being produced I halted my work and waited for the new version to arrive.

I must say that my waiting has not been in vain as I now have access to a brilliant piece of software that makes creating a shopping cart a "breeze".

If anyone is looking to implement a shopping cart quickly and easily (without having to understand in-depth programming) then I strongly recommend you take a look at Maian Cart version-2.

David Dempster - Management training consultant at Teamwork International

I want you to know that this is what I have been looking for over the past year ... the strongest value, right now, is that the app has functionality to connect particular fields to one or more departments. EXCELLENT!!!!!!

Michael Pietrzak

After trying numerous free support ticket programs, I came across Maian Support. Compared to the rest that I tried this one not only looks more professional but it works more professional than the others. After two short days trying the free version I immediately purchased the full version. I especially like how the frequently asked question section is integrated into the program.

Ken Jarvis Photography
http://kenjarvisphotography.ca

Ken Jarvis

I just wanted to say thank you for writing such a great, clear piece of software! Fantastic work - really functional, clear, organised.

Andrew Cain

So far I really like everything you guys did with this program - very clean UI and it has all the features I was looking for. I'm very excited to be able to use this for my coming up ad campaigns

Alexa DeVoe

Maian Music software is most excellent. Thank you David! As a coder myself, I am totally impressed with the professional quality of the design of this software. I want to express my appreciation for your efforts for putting this Maian Music package out there as a free tool for aspiring digital media sellers.

Stuart de Usoz. Recording artist/Web Developer, Barcelona, Spain

Maian Greetings was exactly what I needed for my ecard site.  The system is really impressive and the facility for personalisation is great.  I love the ability to include YouTube videos rather than just having to host every ecard on your server.  When I recently switched hosting services, I received excellent support from David to assist with the migration.  Very impressive.

Paul Solomons

I have been using Maian products for a number of years. Any problems, contact the guys & the problem will be sorted. Possibly the friendliest company, selling top quality software at the best possible prices.

This might sound like an advert, it is not, it is one very happy customer wishing to share his good fortune with other people.

Rui Simao