Thank you so very much for the best helpdesk program available. The responsive design is the main reason I chose this one, and loving the simplicity of working it.
I want you to know that this is what I have been looking for over the past year ... the strongest value, right now, is that the app has functionality to connect particular fields to one or more departments. EXCELLENT!!!!!!
This is software like it`s meant to be: simple, completely bug free, intuitive and completely customisable. If Microsoft products worked as well as this, they`d be a huge multinational company! And the prompt, helpful service is the icing on the cake.
I have been always looking for a decent helpdesk for my URL shortener websites. I don't make money off these websites, so I couldn't afford to pay for SaaS helpdesks. I found Maian Support while I was trying out all the available helpdesk software out there. David replied to all my presale questions in a timely manner. I also see that he implemented a suggestion of mine, this makes me one step closer to buying the helpdesk. I finally bought it during promotional period (very thankful)! I like that Maian Support being a one-time payment licence (very suitable for personal use).
The installation process is a breeze (I love manual installation rather than Softaculous way). I also love the fact that it sports a responsive design and this makes it really neat regardless of different device screen sizes. The helpdesk just makes sense when using it as the useful functionalities and features are there. I use it with a free live chat software, they make a perfect combination. I do recommend this helpdesk!
I have really respected the Maian Help Desk system after one of our IT staff researched and recommended it in 2015. We have been using it ever since, but recently needed to upgrade from 3.6. Now I have the feel for the 4.1 after setting it up on one help desk and it is a complete WOW.
It works beautifully. Thank you Sir for creating, maintaining, and updating this beautiful software.
Thank you for your prompt response, makes me feel even better about deciding on this help desk.
So far I really like everything you guys did with this program - very clean UI and it has all the features I was looking for. I'm very excited to be able to use this for my coming up ad campaigns
The best Support software I have seen, thank you David for all your awesome work
I'm glad I decided to purchase this script. Maian Support is light and easy to install. The structure was clear, logical and effective. David has obviously put a lot of thought and expertise into designing it. The main benefits came from our colleagues and our management team sending in their support requests, receiving individual feedback and interacting with my IT team flawlessly. Thank you David for a almost perfect product at a reasonable price! You are indeed a maverick
Your support script has been a complete life saver for me, handling 100's of tickets in a completely professional way.
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Posted on: 11 Apr 2026
Posted on: 11 Apr 2026
Posted on: 21 Mar 2026
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