I am a complete newbie to php ticket support applications....it is not part of my job and I am not even a programmer. So when my partners told me to get a ticket support system up and running, with a "just make it happen" attitude, I was a bit overwhelmed.
Lucky for me I stumbled onto Maian Support and found David Ian Bennett. I do not know if Maian is a good support system or not, it does not really matter.
What I do know is that David offers the best support and services I have ever received. I have asked him endless questions (some of them really stupid) and he never gives up....his patience is endless.
I do not know David, we have never met and I have never spoken to him on the phone. For me, David is just a guy who really does give you "a helping hand" when you need it.
Kudos to you David, you deserve it!
After a few weeks of searching the web for a email auto responder provider I came across the Maian Responder. The website is very clean and professional in its appearance and was easy to get the information I was after.
The website offered a "Free" trail and stated that version 2 was due out in the next few weeks, so with nothing to loose I downloaded it.
I opened up the files and read the information on how to install it, well what can I say, the script is so easy to install it almost falls over itself trying to help you, it is so easy, within 10 minutes of downloading the files the responder was running on my wife's domain. After logging into the admin control panel and a few clicks I had my first email auto responder up an running, so easy and worked right out the box.
I did have one little issue so I emailed support, within 10 minutes, I had a response from the owner/developer who explained that I had not completed a task prior to the install, so it was nothing wrong with the software just me being eager !!
After several days version 2 of the software was released so I attempted the upgrade, this also was very easy to do. After upgrading the software and testing I decided to buy the software not only for my wife's domain. I can honestly say that the install was just as easy on my second domain and the licencing too was very straight forward. I cannot recommend this software highly enough.
Well done to the developer and I trust more software will be developed over the coming years.
I have recently downloaded and used your script maiancart and I'd like to say it's amazing! Exactly what I'm looking for and what I need.
Thank you so very much for the best helpdesk program available. The responsive design is the main reason I chose this one, and loving the simplicity of working it.
After trying numerous free support ticket programs, I came across Maian Support. Compared to the rest that I tried this one not only looks more professional but it works more professional than the others. After two short days trying the free version I immediately purchased the full version. I especially like how the frequently asked question section is integrated into the program.
Ken Jarvis Photography
http://kenjarvisphotography.ca
After many tries at finding a perfect cart both for myself and my customers, I have finally found it. Maian cart 2 has everything 99% of online retailers require.
It isn't bloated but the developer has taken care to ensure it meets the needs of todays online buying experience. Easy to set up and maintain, fast to load and backed by superb aftersales support.
If you are looking for a shopping cart that is easy to manage both from a reseller or an end user point of view, you have reached your final destination.
Just try it, I'm sure you will agree.
I really love your support script in terms of its simplicity, ease of use, and features. Thanks for developing a fantastic product that has great value for money
Buying this software was the best investment that I made this year, because I have tried to go above and beyond in customising it to fit my needs, which has resulted in me learning a lot about PHP, mySQL, etc. (Prior to this, I simply knew my way around HTML and CSS).
The PHP is positively FILLED with helpful comment lines so that someone new to PHP can still find their way around and make edits without breaking the operation.
I have been using phpcart up till a while ago, because it is no longer being supported. I can tell you your cart software beats the hell out of theirs.
As a small business owner running a Web Design, Development and Management website we need to have a reliable and efficient ticketing support system. I have been using Maian Support on various sites for many years now. There are not very many decent ticketing systems that do what it says it does these days. Maian Support does everything it says it does and a free version is also available which is perfect so anyone can use. However, we purchased the system a long time ago and it was the best business decision we ever made.
The support and help given by David is always speedy, polite and professional. I have had to make contact several times and nothing is ever too small or too big to help with. As a small business owner I would like to fully recommend the Maian Support system for anyone needing a support system. Thank you to David for all his work and continued help over the years since purchasing this system.
If you have a testimonial you would like to send us, please contact us.
Posted on: 17 Jul 2026
Posted on: 11 Apr 2026
Posted on: 11 Apr 2026
We have been online now for over 25 years. We were formerly Maian Script World, but in 2021 rebranded as Maian Media. We try to provide useful self hosted website solutions. We hope you like our work.
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