After trying numerous free support ticket programs, I came across Maian Support. Compared to the rest that I tried this one not only looks more professional but it works more professional than the others. After two short days trying the free version I immediately purchased the full version. I especially like how the frequently asked question section is integrated into the program.

Ken Jarvis Photography
http://kenjarvisphotography.ca

Ken Jarvis

I've worked with a multitude of bulk email programs over the past 6 years and they all have their pros and cons. There didn't seem to be one that could do it all for me and some are so convoluted I just never got started or I spent loads of hours setting them up only to find out I needed to buy something before I could send 1000's of emails.

Maian Responder is self-hosted, feature packed yet simple to use and once you have installed and setup the system (which is very easy) you can fire away emails without worrying about escalating costs or email limits. Obviously, managing your own reputation carefully is a prerequisite but any legitimate email sender will understand this and not expect software to compensate for reckless email spamming.

Used in conjunction with Amazon's SES as your SMTP you can happily send 2000 emails a day (for FREE) without worrying about a thing.

If you are sick of hunting for a decent self-hosted option, buy Maian Responder and start marketing instead of cobbling together bad solutions.

Julio Graham (Managing Director - Olive Professional Services Ltd)

I have been using both Maian Event and Maian Cart for a long time now and they both works like a charm. The best things with Maian Media is the outstanding service that is given to the user of the programs.

If you want to change a little bit of code to fit your special needs, or having some questions about setting the program up, they are always there to help you out! Highly recommended!

Lasse Svenssson / Sweden

Maian Greetings was exactly what I needed for my ecard site.  The system is really impressive and the facility for personalisation is great.  I love the ability to include YouTube videos rather than just having to host every ecard on your server.  When I recently switched hosting services, I received excellent support from David to assist with the migration.  Very impressive.

Paul Solomons

You guys really nailed it with the tickets becoming disputes. Really clever. As far as I know, not a single Help Desk app has this feature and it is exactly what I was looking for. I found you through specific search engines searches. I went through a dozen trials of big name Help Desk SaaS services and none of them supported sharing a ticket between two customers. Your niche market is not limited to gaming sites, but more importantly to e-commerce marketplaces like myself where you can easily have daily disputes between buyers and sellers. I am glad I found your company and will sure stick around for along time to come.

Hamada

I use Maian Music and Maian Affiliate, they work in conjunction with each other and I have found them really helpful for me. The support is second to none. The free trial is a super idea to test out if any of the Maian software is suitable for your use. I purchased commercial licences for my Maian software, low cost, good value and I highly recommend the products and the company.

Denis Steer

I tried too many Support Systems until I meet with David. I am a programmer too, also a PHP Developer. I wanted a Responsive, Secure, Simple but Powerful system. And I found it with the Maian Support system. It's easy to install and fun to use! Also as a developer I can say that the system is secure and getting updates frequently. If you have a small business or a big company, use it without any hesitation!

Evrim Altay K

1) All programs out there charge $10 - per 250 contacts
2) All programs out there will only send X (usually 1000) emails a day
3) All programs are a pain in the a** to set up and are hard as hell to configure and test.

With your program I can have unlimited accounts, can send up to 5000 emails a day (I figured out I can use my godaddy vps server email that allows 5000 emails a day and remove my mailjet membership and it works flawlessly!), Your program is simple to use and understand, and I can do it all for only $30 a month!

I am new to online marketing but this is truly going to help me. This is why I am purchasing your software, it is amazing thank you so much for creating such great software!

Vladimir

I just wanted to say thank you for writing such a great, clear piece of software! Fantastic work - really functional, clear, organised.

Andrew Cain

Thank you for your prompt response, makes me feel even better about deciding on this help desk.

Christopher R. Soltys