You guys really nailed it with the tickets becoming disputes. Really clever. As far as I know, not a single Help Desk app has this feature and it is exactly what I was looking for. I found you through specific search engines searches. I went through a dozen trials of big name Help Desk SaaS services and none of them supported sharing a ticket between two customers. Your niche market is not limited to gaming sites, but more importantly to e-commerce marketplaces like myself where you can easily have daily disputes between buyers and sellers. I am glad I found your company and will sure stick around for along time to come.

Hamada

I am a complete newbie to php ticket support applications....it is not part of my job and I am not even a programmer. So when my partners told me to get a ticket support system up and running, with a "just make it happen" attitude, I was a bit overwhelmed.

Lucky for me I stumbled onto Maian Support and found David Ian Bennett. I do not know if Maian is a good support system or not, it does not really matter.

What I do know is that David offers the best support and services I have ever received. I have asked him endless questions (some of them really stupid) and he never gives up....his patience is endless.

I do not know David, we have never met and I have never spoken to him on the phone. For me, David is just a guy who really does give you "a helping hand" when you need it.

Kudos to you David, you deserve it!

Pakapaka (MaianMedia Forums)

As a sound and film expert, as well as a web programmer, I believe Maian Media knows enough about the complex world of music, which often requires not just one's being a skilled software developer, but also being deep in to the music industry.

We use Maian Music for one of our music webshops and we are pleased to recommend this script to everyone looking for a simple and powerful music shop

Flemming Bach, CIO, BEZH ApS, Denmark

I`m very happy after testing that we will have such a fine system to serve some of our communication needs. Very well thought out and effective system.

Vassil Loutchev

1) All programs out there charge $10 - per 250 contacts
2) All programs out there will only send X (usually 1000) emails a day
3) All programs are a pain in the a** to set up and are hard as hell to configure and test.

With your program I can have unlimited accounts, can send up to 5000 emails a day (I figured out I can use my godaddy vps server email that allows 5000 emails a day and remove my mailjet membership and it works flawlessly!), Your program is simple to use and understand, and I can do it all for only $30 a month!

I am new to online marketing but this is truly going to help me. This is why I am purchasing your software, it is amazing thank you so much for creating such great software!

Vladimir

As a small business owner running a Web Design, Development and Management website we need to have a reliable and efficient ticketing support system. I have been using Maian Support on various sites for many years now. There are not very many decent ticketing systems that do what it says it does these days. Maian Support does everything it says it does and a free version is also available which is perfect so anyone can use. However, we purchased the system a long time ago and it was the best business decision we ever made.

The support and help given by David is always speedy, polite and professional. I have had to make contact several times and nothing is ever too small or too big to help with. As a small business owner I would like to fully recommend the Maian Support system for anyone needing a support system. Thank you to David for all his work and continued help over the years since purchasing this system.

Zac Drayson, Hydra Web Services, Founder & CEO

Over the past year-and-a-half I've been actively looking for a free or reasonably priced self-hosted autoresponder solution. I came across many... from free to paid, from Wordpress plugins to self-installed scripts. They were either too expensive for my tastes, quite buggy or flat out did not perform in a reliable manner. Eventually, I somehow stumbled across Maian Responder.

This self-hosted autoresponder installs in a straight forward manner and has an easy to use front-end interface. Functionally simple without too many bells and whistles and it works fantastic. In addition, David's support is second to none.

Jerry Higgins

I would like to say that I tried and tested many, many shopping cart scripts before trying yours and found most over priced and loaded with items that would only suit a major store, where as your cart does most of the things the others do, without the clutter and in some cases your cart does a lot more.

What I really like about it is it clean to the point and does exactly what I require.

Brian Stoneman

I have been using both Maian Event and Maian Cart for a long time now and they both works like a charm. The best things with Maian Media is the outstanding service that is given to the user of the programs. If you want to change a little bit of code to fit your special needs, or having some questions about setting the program up, they are always there to help you out! Highly recommended!

Lasse Svenssson / Sweden

Great script.... thank you!

Interworld